Am I affected by this change?
Only users who have received a specific communication are affected by this change. If you have not received an email informing you of this change, you do not need to take any action at this time.
Why are the application and customer portal changing?
The REVEO charging station network is evolving to improve and adapt the user experience according to the charging area.
Do I have to create a new account?
Yes, you need to register again to continue using charging services with “REVEO 2025”. You will need to choose a new password and enter your payment method.
How do I create my account on the new application?
- Click on the link provided in the email.
- Enter your new password.
- Provide your personal information and add your payment method.
- Activate your charging card.
What happens if I do not create a new account?
Your current account will remain accessible on the old application for 3 months. After this period, your account will be closed and you will no longer be able to use your charging card or the application to charge your vehicle.
Will I lose my data (charging history, invoices)?
Your charging history and invoices will not be transferred automatically. We recommend downloading your invoices before the old account is closed.
Will my current charging card work with the new application?
Yes, your card will remain compatible with REVEO network charging stations. However, you will need to link it to your new account when registering on “REVEO 2025”.
Can I still use the old application?
Yes, the old application will remain available for 3 months after the launch of “REVEO 2025”. After this period, it will no longer be functional.
What happens to my subscription?
Your subscription will not be transferred automatically. When creating your account on “REVEO 2025”, please check the specific conditions of your subscription.
I have an issue with the migration. Who should I contact?
If you encounter difficulties creating your account or migrating your services, you can contact our customer support via:
- Contact portal
- Phone: 05 64 09 34 05
We remain available for any questions and thank you for your trust!
